Information About Your Order

• Order Status
• Checking Identification

From the time payment is made to the time your order is shipped you will receive order status updates from us by email. You can also view the status of your order online by logging into your account at KickGaming.com.

• Pending: Incomplete/Failed order, or payment is pending.
• Processing: Your payment is processing.
• Processed: Your payment was successful and we have reviewed your order.
• Shipped: Your order has shipped, and a tracking number (if available) is supplied.
• COD: You ordered by COD (Canada Only). Please email us back your order number as confirmation that you approve the order and want us to proceed, after we receive your email we will process and ship your order.
• eCheck: You have paid by eCheck, order will not ship until the eCheck clears.

All items are shipped within 36 hours, except on Holidays.

Back to top

If you place your order from an Overseas Country, or if your billing and shipping addresses are different, KickGaming.com reserves the right to request personal identification from the customer in order to verify the authenticity of the order. If we feel that something is suspicious or fraudulent, we may ask the customer to send their identification either in the form of a scanned image or by FAX. We also reserve the right to deny orders that may seem to be fraudulent. Specifics will be detailed in an email which will be sent to the customer.

Back to top