Questions:
- The internet is risky, how do I know if you
are reliable?
- Do you have a Lowest Price Guarantee?
- How come I have not received my order confirmation?
- Can you tell me more about shipping methods and rates?
- Can you ship by Cash On Delivery COD?
- What is the Kick Gaming phone number?
- Who should I send my PayPal payment to?
- Can you tell me how your back-orders work?
- I need help or support for my item
- Do I have to pay any TAX?
- Can I Pick-Up my order?
- What is a Flash Cart?
Answers:
1. The internet is risky, how do
I know if you are reliable?
One of the main reasons we accept PayPal payments is because
PayPal offers buyer protection and is known as very safe and
secure. All transactions made from our site are protected with
PayPal's encryption, so any information you provide will be
safe. We are also PayPal verified, which means that PayPal has
verified who we say we are. With PayPal's security you don't
have to worry about any risks when buying from us. We have never
had any problems with shipping items out to our customers in
the past, and if any complications do arise we will do our best
to resolve them.
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2. Do you have a Lowest Price Guarantee?
If you find a lower price elsewhere we will beat it because we do offer a Lowest Price Guarantee. Please refer to our Lowest Price Guarantee section for more details.
You will see that our prices are very competitive. Some companies that
we have been able to locate that offer similar items at cheaper
prices have catches to them. Some sites require that you send
payment via western union or bank transfer, some even ship from
overseas, the fees in most cases more than make up in the price
difference for those sites. Then on top of it they charge in
some cases 2 times more than us for shipping. We might spend
a lot of money on getting items imported, but we still offer
them at a very low price to you. As we say, we are the lowest
price to your door.
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3. How come I have not received
my order confirmation?
We get this question quite a bit and we hope this will ease
the customers' minds. For all orders, once you make payment
we will e-mail you a confirmation that your order and payment
has been received by us.
All items are usually shipped within 36 hours, except on Holidays. After
we process and ship your item we will e-mail you the tracking
number.
For all orders we ask that you please
be patient while waiting for your tracking number to be e-mailed
to you.
There are other reasons we have seen
why a customer may not have received confirmation: The
biggest reason is that our e-mail goes to the customer's bulk/junk
e-mail box thinking it is spam and they miss it. You might also miss our e-mails because your
e-mail inbox is full.
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4. Can you tell me more about shipping methods and rates?
Shipping reflects all costs associated with each item we sell,
such as packaging and handling. We have a variety of shipping methods available, please click here for more information about shipping.
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5. Can you ship by Cash On Delivery COD?
Express Cash on Delivery (C.O.D) is available as a shipping option for Canada Only! If you order by COD, then your order will ship after you email us back with your order number. Please email us back your order number as confirmation that you approve the order and want us to proceed, after we receive your email we will process and ship your order.
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6. What is the Kick Gaming
phone number?
At this time we ONLY have a Kick Gaming Resolution Center telephone number. Please call ONLY if you are a victim of fraud, did not authorize a purchase, or do not recognize a purchase made from our site. For all other questions or concerns please use our contact form, you should receive a response from our contact form within 24 hours.
To contact us by e-mail click here, we respond to all e-mails as soon as possible.
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7. Who should I send my PayPal
payment to?
Any manual PayPal payments should be made to: sales@kickgaming.com
Our system has been tested extensively and during the checkout process you will be directed to the appropriate PayPal payment page if that is the payment method you choose.
Please make sure your payment
is being sent to Kick Gaming or sales@kickgaming.com.
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8. Can you tell me how your back-orders work?
Back Order: This product is currently not in stock, however we have placed an order with the vendor. When an item is on back-order, you may purchase the item before we have it back in stock. Customers who back-order get their copies shipped first.
Our site will sometimes state the date when your back-order will ship (if the date is known), or in some cases we will give an ETA (Estimated Time of Arrival), or date items are expected to be in stock. We try to be 100% accurate with these dates, and are usually never off
by more than 1 business day (plus or minus).
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9. I need help or support for my item?
If you are having difficulties or have any questions regarding the products we offer you may contact us for assistance. However, you can also visit the following sites/forums for additional support, F.A.Q.'s, user experiences, opinions, news, and reviews:
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10. Do I have to pay any TAX?
The appropriate sales tax is applied to all orders placed within Canada only. Click here for information about sales tax.
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11. Can I pick-up my order?
Sorry we do not allow pick-ups because we do not have a store or office open to the public. If you are in our area, then delivery time is only 1-2 business days. If you don't like buying online with credit card, then we can ship to you by C.O.D. (Canada only).
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Help and F.A.Q.
